Common problems and fixes

My domain won't verify

Wait an hour (DNS is slow), then press Check verification again. Compare each record character by character, and check the name wasn't doubled by your DNS provider.

My test email didn't arrive

Check your spam folder and any filters. If you use quick start, check you haven't reached the 300-emails-a-month limit.

I can't turn on an automation

An automation that sends email needs a verified sending domain, a sender email address and your business name and postal address (under Settings → Sending → Sender details). The page lists what's missing.

Something else

Use Help & Support inside the app; it tells us which workspace you mean. You can attach screenshots.